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PRIVACY POLICIES

Our Rosa Tours Agency legally constituted with the name “Ecoturismo Profesional SA de CV” and in accordance with what is established in the Federal Law on Protection of Personal Data, we value your trust and our priority is to guarantee the security and confidentiality of personal information. that you provide to us, such as:

  • Name and surname
  • Cell Number / WhatsApp
  • Email / Email

How we use your information

  • It will be used solely and exclusively for the purposes of Provision of Tourist Services: Reservation of Tours, Transfers, Hotels.
  • Your information is shared with suppliers (Excursions, airlines, service providers).
  • We may send you notifications via email informing about changes or events related to your itinerary or confirmation of contracted services, modifications, cancellations and invitations to evaluate our services once your visit is over.
  • You may receive phone calls to verify operations or transactions made via the internet or through a mobile device, in order to validate the information. There is also the possibility of requesting documents that establish the identity of the client or the credit card holder if Rosa Tours considers it necessary.
  • If you are a client of ours, you may receive offers or promotions of our services.

Sensitive data

  • The company does not collect financial information from the client, the data of your credit / debit card is collected through our affiliated processors for online payments, they store the information and apply their privacy policies
  • All your personal data is treated in accordance with the applicable and current legislation in the country, for this reason we inform you that you have at all times the rights (ARCO) to access, rectify, cancel or oppose the treatment that we give to your personal data. ; right that you can assert through the Privacy Area in charge of security.

How to contact us

If you have questions regarding the Privacy Policy (reservations or travel purchases), contact us by dialing 984 109 4546 or by email: info@rosatourscancun.com

This privacy notice may be modified by The Company, said modifications will be timely informed through email, telephone, or any other means of communication that The Company determines for this purpose.

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